Terms & Conditions

Welcome to Pillar Protocol LLC. By accessing our website or engaging our services, you agree to the following terms. We’ve kept this as clear as possible because we know you already have enough paperwork to deal with.

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1. Description of Services

Pillar Protocol provides educational consultancy, advocacy, and professional development through our four-pillar framework:

• Path 1 (Family): Special education advocacy and transition planning.

• Path 2 (Teacher): Instructional coaching and classroom strategy.

• Path 3 (Institutional): School district auditing and university seminars.

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2. No Attorney-Client Relationship

Pillar Protocol is not a law firm. Our consultants are educational advocates and specialists, not licensed attorneys.

• Our services do not constitute legal advice.

• Engaging with us does not create an attorney-client relationship.

• If your case requires legal filings or representation in a due process hearing, we recommend seeking a qualified special education attorney.

3. Payment & Fees

• Intake Protocol: All new family partnerships require a non-refundable $500 Intake Fee to begin document review.

• Discounts: We proudly offer a 50% discount for currently enrolled college students in teacher-prep programs (valid .edu email and ID required).

• Invoicing: Monthly retainers are billed on the 1st of each month. Hourly services are billed bi-weekly.

• Late Payments: Payments delayed beyond 10 days will incur a 5% late fee.

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4. Client Obligations (The "Pillar Partnership")

To ensure the Protocol works, we need your collaboration:

• Records: You agree to provide all relevant educational and clinical records in a timely manner.

• Communication: You agree to keep us informed of all scheduled meetings or communication from the school district.

• Respect: We maintain a professional, collaborative tone with school staff. We reserve the right to terminate service if a client engages in abusive behavior toward our consultants or school personnel.

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5. Limitation of Outcomes

While we use evidence-based strategies to improve student outcomes, the final decision-making power in special education lies with the IEP Team or Section 504 Committee. Pillar Protocol cannot guarantee specific placement, service hours, or legal victories, as we do not have voting control over school district decisions.

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6. Intellectual Property

The "Pillar Protocol" name, the four-pillar framework, our custom data dashboards, and all workshop materials are the intellectual property of Pillar Protocol LLC.

• Teachers/Students: Materials provided during coaching are for your personal classroom use only and may not be resold or redistributed.

• Schools: Seminar materials are for the licensed attendees only.

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7. Data Privacy & Security

We take student privacy seriously.

• All records are stored in encrypted, cloud-based environments.

• We do not sell student or family data to third parties.

• In accordance with FERPA guidelines, we only discuss student details with authorized parties as designated in your signed release form.

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8. Cancellation & Termination

• Consultations: Please provide 24-hour notice for cancellations. Late cancellations may be subject to a $75 "no-show" fee.

• Contract Termination: Either party may terminate the service agreement with 7 days' written notice. You will be billed only for hours worked up to the termination date.

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9. Virtual Environment

As a remote-first organization, we are not liable for technical interruptions caused by third-party software (Zoom, Google Meet, etc.). We will make every effort to reschedule or complete the service via an alternative modality if a tech failure occurs.

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Agreement

By clicking "I Agree," paying an invoice, or signing a service contract, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.