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Privacy Policy

A legal disclaimer

At Pillar Protocol LLC, we recognize that your privacy and the security of your student’s educational data are of paramount importance. This Privacy Policy outlines how we collect, use, protect, and handle your personally identifiable information and student records.

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1. Information We Collect

We collect information to provide the best possible advocacy and instructional support. This includes:

  • Personal Identification: Name, email address, phone number, and billing information.

  • Student Data: IEPs, 504 Plans, Evaluation Reports (ER/RR), private clinical evaluations, progress reports, and disciplinary records.

  • Usage Data: Information on how you interact with our website (via cookies and similar tracking technologies).

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2. How We Use Your Information

We use the collected data for the following "Pillar" functions:

  • Service Delivery: To conduct the Specialized Intake Service (Audit) and create your Pillar Roadmap.

  • Communication: To provide updates on meetings, coaching sessions, and seminar schedules.

  • Billing: To process payments through secure third-party processors (e.g., Stripe, PayPal).

  • Legal Compliance: To meet any legal or regulatory requirements.

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3. Protection of Student Records (FERPA & HIPAA Alignment)

While Pillar Protocol is a private consultancy, we voluntarily align our data handling with FERPA and HIPAA standards to ensure maximum protection:

  • Encryption: All student records are stored in encrypted, HIPAA-compliant cloud storage environments.

  • No Selling of Data: We never sell, rent, or trade student or family information to third parties for marketing or any other purpose.

  • Limited Access: Access to sensitive records is restricted to the specific Pillar Protocol consultant assigned to your case.

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4. Third-Party Service Providers

As a remote-first organization, we utilize trusted third-party vendors to facilitate our services. These may include:

  • Video Conferencing: Zoom or Google Meet (for consultations).

  • Scheduling: Calendly or Acuity.

  • Payments: Stripe or PayPal.

  • Storage: Secure, encrypted portals for document uploads.

  • Note: These third parties have their own privacy policies. We declare partial compliance with digital standards where these third-party tools are embedded.

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5. Children’s Privacy (COPPA)

Our services are directed toward parents, educators, and institutions. We do not knowingly collect personal information directly from children under the age of 13 without explicit parental consent. Any student data provided by a parent or guardian is used strictly for the purpose of educational advocacy and is protected under the terms of this policy.

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6. Data Retention & Deletion

  • Retention: We retain records only for as long as necessary to provide services or as required by law.

  • Deletion: Upon the conclusion of our partnership, you may request that your digital "Pillar Folder" be deleted. We will comply with all deletion requests within 30 days, except where records must be retained for legal or financial auditing purposes.

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7. Your Rights

Under 2026 privacy regulations, you have the right to:

  • Access: Request a copy of the data we hold about you/your student.

  • Correction: Request that we correct any inaccurate information.

  • Opt-Out: Unsubscribe from non-essential communications (like newsletters) at any time.

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8. Changes to This Policy

We may update this policy from time to time to reflect changes in privacy laws or our service model. We will notify you of any significant changes via the email address provided in your intake form.

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9. Contact Us

If you have any questions regarding your data privacy, please reach out to our privacy officer:

Pillar Protocol LLC info@pillarprotocol.org

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